Service & Repair

Thank you for investing in Caravelle New York!

If you need to have your Caravelle New York watch serviced or repaired, please follow these instructions:

• Pack your watch securely in a small shipping box
• Include the following information with your watch:
• your name, address, phone number, and email address so that we may contact you about your watch repair
• detailed description of what you want the repair team to review and repair
• $10 check or money order to "Caravelle New York" to cover the cost of return shipping, handling, and insurance
• if your watch is still under warranty, please include a copy of the original receipt; NON-WARRANY REPAIRS will not be made without first consulting with you and providing a repair cost estimate
• if you are sending more than one watch, enclose a packing list of the package contents and retain a copy for your records.
• Use UPS, FedEx, or similar insured trackable shipping method to ship your package to us;   please be sure to purchase sufficient insurance to cover the original purchase price or the current market value, whichever is higher (in the case of vintage or solid gold watches)
• Send your repair package to:
• BULOVA SERVICE DEPARTMENT, 26-15 Brooklyn Queens Expressway, Woodside, NY  11377
• make sure to include your name, address, and phone number on the outside shipping label

Please note:   The warranty may be void on products showing evidence of extreme use or, in the case of non-water resistant models, evidence of moisture and/or rust.  Non-warranty repairs and costs will be reviewed with the owner before any repairs are made.